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January 2011

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If you ask members of your team to describe the mission and values they witness being lived out in your organization day after day, would the results differ from what’s written on the plaque or in the handbook? Do they know how their daily work furthers the mission and embodies the values?  Would they give you blank stares or an earful? Try taking your team’s pulse by asking the question.  Give them complete freedom to respond candidly without repercussions. The results could be really encouraging or make you sick.  You won’t know until you ask.  Regardless of how it turns out, you’ll know where you stand.  You’ll know whether your team is cohesively pursuing the desired mission, embodying the values and relating their work respectively or whether your actions fail to match up to your words.  If the latter, your customers are probably experiencing the same, so there’s even more urgency…

If you’re like me, you avoid inconvenient moments. You hustle to get there, go here or finish that. Along the way, people and situations that should get your attention are completely missed simply because you are not interested in being interrupted. It doesn’t fit your plan or schedule for the day. The trouble I’ve found with this mindset, at least for me, is that it is entirely self-centered. I fall into the trap of only wanting to give or care when it’s planned and convenient for me. If it’s unplanned and inconvenient, I keep moving barely noticing what I’ve decided to ignore. If you want to have a significant and unexpected impact on the people around you today, pursue some inconvenient moments that cross your path. Have the conversation you do not have time for. Assist the person broke down on the side of the road. Help the mom in line in front of…

If you just share what needs to get done, you’re giving orders. If you explain when it needs to get done, you’re prioritizing and scheduling for someone else. If you explain how it needs to get done, you’re micromanaging. What if you always explained why something needed to get done, focusing on the importance and impact?  Saying why provides guidance that empowers the people around you to solve problems, make decisions and accelerate delivery.  Your team can figure out the when and how if you explain the why.  Are you leaving it out?

I avoid unscheduled meetings at the office.  If someone wants to meet to exchange information, collaborate or whatever the occasion, I usually ask that they add the item to the agenda for the weekly meeting I have scheduled with most of my team. What I do make time for are unscheduled conversations.  For me, this is one of the chief gains of being focused on efficiency and productivity.  I create room for conversations about life, relationships and matters of consequence without fretting about what I’m neglecting.  Unscheduled meetings are a distraction and are usually the result of poor prioritization or time sensitivity on the part of the requestor.  Impromptu conversations are part of the healthy cadence of life and present wonderful opportunities to invest in relationships. Say no to the meetings and say yes to the people.

be brief: write like you’re using a mobile device and have fat fingers write a helpful subject: recipients will see your name and the subject and decide whether to open based on those two bits of information use bullet points: better than sentences buried in paragraphs highlight action items: pull out from the rest of the text so they are easy to recognize and act on use a three act format: friendly intro, bullet point facts, clear action items

What’s the strategic plan for your family this year? You do it for your business or organization. You map out the year ahead, month by month, team by team or role by role. You reflect on what the accumulated effort and focus will need to be to achieve some very specific goals. Do you do the same for your family? Your children? Your marriage? Why are we so less strategic with our families compared to our businesses? Try sitting down with your family in the next few days and decide where you want to end up when the coming year is over. Work backwards to figure out what everyone needs to do to achieve individual or family goals. Be strategic, be intentional. Choose your family story. Do not just let the year happen. Plan, pursue and adjust along the way.

In 2010, I set out to read more than 30 books and share more of what I read with others. With 2010 behind me, I fell short of my goal. I finished the year reading 26. In 2011, I’m committed to crossing the 30 book hurdle. If you’re also interested in reading more, I thought I’d share some things that have helped me: 1: turning off the tv 2: getting a Kindle. I unquestionably read faster on a Kindle. Being able to control font size and thereby the amount of text on each page allows me to customize my reading experience. This is impossible with paper books. It’s also really convenient, which means I have fewer excusses not to read. I can effortlessly read multiple books at a time; it’s light, travels well and has a very long battery life; it lays flat and the new case with a light…