Posts Tagged ‘culture’

The ripple effect of company culture

The ripple effect of company culture

Are you struggling with your team consistently delivering the right sales or service experience to your customers? How do you feel about how your vendors are treated and what they ...

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No Comments » November 1, 2011

A quick gauge on relational strength

A quick gauge on relational strength

Wondering how strong a significant relationship at home or work really is? Here’s a quick gauge: How comfortable are you saying difficult things? If you shy or run away from ...

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No Comments » August 25, 2011

It’s My Pleasure

It’s My Pleasure

Anyone who has been to Chick-Fil-A and muttered a “thank you” has heard an employee reply, “It’s my pleasure.”  Sure, they train and require everyone to say it, but it is a ...

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12 Comments » June 6, 2011

Operating at the speed of trust

Operating at the speed of trust

There is a great book written by Stephen M.R. Covey, son of famed productivity author Stephen Covey, entitled The Speed of Trust. Covey argues that the lack of trust in ...

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1 Comment » May 14, 2011

Leaders need a hairpin trigger for resolving conflict

Leaders need a hairpin trigger for resolving conflict

What happens when conflict emerges around you? Do you avoid or ignore it or do you lean in? Regardless of the source or catalyst, the most effective leaders know that healthy ...

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No Comments » February 22, 2011
 
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