Posts Tagged ‘customer service’
Doing what you can v. Doing what you must
What separates mediocre service from service worth telling others about? Isn’t it doing whatever you can for your customers v. doing what you must? A “must” perspective is inherently limiting and ...
Do you provide good instructions?
Consumers will increasingly lean towards products and services that are easy to open, setup and assemble because their access to reviews and purchase options continue to expand. If you make ...
Make a purple cow: customer centric web and app development
I’ve worked with a lot of web and app developers over the years, from solos to mid-size and larger. All have left something to be desired, which is probably why ...
Why do you annoy your customers and prospects?
Why is it that when a friend invites a guest to their gym, the gym is committed to annoying everyone by making the guest jump through endless hoops and listen to ...
The best order return experience I’ve ever had
I bought a soap dispenser and refill from Office Depot last week and managed to order the wrong refill. I stopped by a local store to return the refill ...
Treating people like customers, instead of mere recipients of your services: Part 3 of 3
Part 3 of 3 in a series on lessons from healthcare providers. View Parts 1 and 2. 3. One of the biggest problems healthcare providers have today is justifying their ...
Treating people like customers, instead of mere recipients of your services: Part 2 of 3
Part 2 of 3 in a series on lessons from healthcare providers. Read Parts 1 and 3. 2. After delivering our daughter, the next day our kind nurse suggested that ...
Treating people like customers, instead of mere recipients of your services: Part 1 of 3
My wife and I returned home from the hospital yesterday with our new daughter! The Lord has blessed us tremendously. Both are healthy and are doing well. A few business ...
Search
Links
