Are you struggling with your team consistently delivering the right sales or service experience to your customers? How do you feel about how your vendors are treated and what they would say about your company or people if you weren’t paying them? If these are challenges in your organization and the solution has been more training, rules, policies, monitoring, etc., you’re solving the wrong problem. The first Jurassic Park has a classic scene where a few people in a jeep feel the dreaded trimmers of a T-Rex fast approaching. On the dash, a glass of water begins to ripple. While trying to film that scene, the special effects department was tasked with making the water ripple from the bottom up, no small feat without CGI. The team searched long and hard for a solution. One day they tried flipping a guitar over and plucking a few strings. To their delight,…