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Anyone who has been to Chick-Fil-A and muttered a “thank you” has heard an employee reply, “It’s my pleasure.”  Sure, they train and require everyone to say it, but it is a reflection of the company’s heart and soul.  The company really ...

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Saying thank you only takes a few minutes of consideration and then following through. Think of one customer today that you really appreciate. How could you express your thanks? Deliver something early? Send a note or call to share how ...

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