Why is it that when a friend invites a guest to their gym, the gym is committed to annoying everyone by making the guest jump through endless hoops and listen to sales pitches just to try out their product? They could make it easy: (1) have guests sign a simple waiver, and (2) let them enjoy the facilities with a member who already thinks it’s worth paying for. Seems like a recipe for success until management starts worrying about free riders and the lost opportunity to make an annoying sales pitch. My advice to the gyms: do whatever you can to make members want to bring guests and make guests want to come back. Reasonable restrictions are okay to maintain the desired member experience and prevent abusive free riding, but that leaves a lot of room to make favorable impressions and to move your members from being mere consumers to being your most effective marketing arm.…
What if an airline filled up an entire cabin with wide seats and extra leg room? No first class seats, but a whole plane full of seats offering…
Just checked into a hotel, Affinia, last night to discover that they have pillows with built in speakers and provide a cord for connecting them to your iphone, ipod,…
During the past few months, our family has been traveling to and fro through small towns in Texas. Good or bad, I’ve become accustomed to the pleasure of…
Our family visited the Statue of Liberty this past Memorial Day. First off, the monument is impressive and the visit to both Liberty Island and Ellis Island are…
I was speaking with some friends this week about how companies and organizations can be duped by individuals they believe to be one thing, but turn out to be quite another. …
A new WhichWich franchise opened up near our house and we've enjoyed a few sandwiches there (I recommend the buffalo chicken on wheat). I picked up a loyalty punch card…
