Quick order and fast food restaurants are not typically known for amazing service. For a variety of reasons, including inexperienced workers, high turnover, quick pace and low profit margin, it is very difficult to operate one of these restaurants in a way that consistently puts a smile on both customers’ and employees’ faces. Ken Schiller, along with his co-founder and co-owner Brian Nolen, have set their restaurants apart by emphasizing culture and creating an exceptional customer and employee experience. After 18 years in the business, their team is continuing to grow, innovate and delight. Enjoy the podcast! Resources: Top Grading by Bradford Smart K&N Management “Cooking Up Excellence Using Baldrige Ingredients” course Listen below or on other podcast players.