How often do you take calls from numbers you do not recognize? How often do you feel obligated to reply to an email simply because someone sent it to you? Most people have the phone numbers of people they regularly talk to or want to talk to in their phone or address book. So, when that calls come in without caller ID or without matching one of hundreds of phone numbers you already have, why take the call? Unless you’re in a role or profession that requires fielding these calls, why not let the call go to voicemail and phone back when convenient for you? If you take an unsolicited call when you do not need to, you’re simply letting the caller dictate your schedule. What about the unsolicited email you get? I’m not talking about email from people you want or need to correspond with or spam, but all…

Anyone who has been to Chick-Fil-A and muttered a “thank you” has heard an employee reply, “It’s my pleasure.”  Sure, they train and require everyone to say it, but it…