Last week my wife and I attended a Cirque du Soleil show. The show was wonderful, but the scene at the security checkpoint left something to be desired. As we went through the line to present our tickets and gain admittance, an obligatory staffer yelled out, “No cameras please. Remove all cameras.” Meanwhile, thousands of people like us went through the line texting and playing with their smart phones to pass the time. Every single one of them is a camera. Probably 3/4 of them are also video cameras. Security personnel was oblivious. The scene is the same at almost every performance I go to where they check for cameras. How could these security companies and their personnel be so naive? I’d venture to say it is because they focus less on adapting to a changing environment and more on getting a changing environment to adapt to them. The tragedy is that…
I heard a talk yesterday by Gary Vaynerchuk about his new book: The Thank You Economy. His basic premise is that for companies to succeed in the coming…
Saying thank you only takes a few minutes of consideration and then following through. Think of one customer today that you really appreciate. How could you express your…
A movie entitled “The Bucket List” popularized the idea of creating a bucket list of things to do before you die. Do you have a bucket list? Reflect…
1. Set a 15 timer and work on those lingering tasks or emails that only need a few minutes of your time. 2. Take a couple minutes to…
Want to have an immediate impact on a few people today? Anyone can give when they’re prompted or a need is staring them in the face. What about giving…
I run into a surprising number of people who explain away their lack of organization and discipline by emphasizing the importance of maintaining freedom and flexibility. Sadly, what…
If you ask members of your team to describe the mission and values they witness being lived out in your organization day after day, would the results differ…
Wondering if you’re an effective leader? A good gauge to consider is how inquisitive you are. The best leaders are insatiably inquisitive. They keep asking why. They dig…
